Site help
CIGNA International recognizes that information and transactions are moving very rapidly to the web. This site will put you in the driver's seat, allowing you to interact with us quickly and effectively, at any time.
For a video overview of this site,click here.
Call centres 24/7
We remain strongly committed to personal service, and you can always reach a live person at CIGNA International, 24 hours a day, seven days a week. Simply use the phone numbers available in Contact Us.
In the market for a group insurance policy?
If you are an employer or an intermediary, and you're out shopping for international healthcare insurance, we have a special site for you. Please click here, and you will be redirected.
Members - what's here for you?
Starting before your departure for your assignment, and extending through round-the-clock service delivery, our focus is on enhancing your experience - and this website is a big part of that strategy.
Once on the site, you will find significant resources to help you plan and manage your expatriate experience. We offer a constantly growing set of podcasts, which can be listened to online or downloaded to a portable device. You can also use the site to order a replacement ID card or to download a temporary ID card. Country guides provide important health, cultural, and travel information on more than 190 countries. Our online provider directories contain detailed information on prescreened providers around the world. In addition, the site allows you to check coverage details, track claims, and select electronic payment options.
The health and wellness section of the website contains a wealth of information and tools that can help you manage your health - an audio resource library with more than 1,200 informational segments, an online second-opinion service available from the renowned Cleveland Clinic, and translation tools for medical terms and phrases.
Technical support and trouble shooting
Enabling Javascript – Javascript is commonly used on modern websites because it allows for enhanced features. If this site is behaving oddly, it is possible that Javascript has been turned off on your machine. Please check with your technical support to make sure that Javascript is enabled.
Download Adobe reader – In order to read the many documents on the site that are in Portable Document Format (PDF), you need to have the Adobe Reader loaded on your computer. If you do not currently have the reader loaded, you may download it by clicking here.
Browser compatibility – This site is designed for Internet Explorer 6.0 and higher and Firefox 2.0 and higher. If you use another browser, you may encounter intermittent problems. If you do encounter difficulties navigating the site, or if information is not displaying properly, please send us an email by clicking here. Please be as specific as you can, telling us which browser (and which version of the browser) you are using, the nature of the problem, and the url (or web address) of the page where you are having this problem. We are very appreciative of such user feedback.
Broken link on the site – We make every effort to keep this site in tip-top condition. If, however, you notice a broken link, we would be very grateful if you reported it to us. Simply click here to send us an email. Please include the url of the page where the problem occurred, and also the url of the link that was broken.
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